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POST
Criação manual de chat

Authorizations

Authorization
string
header
required

Utilize o token de integração no header Authorization: Bearer {token}. O domínio de origem (Origin/Referer) deve respeitar allowed_domain, quando configurado na chave.

Body

application/json
whatsapp_phone_id
string<uuid>
required
wa_contact_id
string
required
Maximum string length: 50
template
object
required
person_contact_id
string<uuid>
remote_profile_name
string | null
Maximum string length: 255
crm_person_id
string<uuid> | null
assigned_agent_id
string<uuid> | null
status
enum<string>
Available options:
OPEN,
RESOLVED,
SNOOZED
template_fields
object[]

Response

Chat criado ou reaproveitado com sucesso.

id
string<uuid>
wa_contact_id
string
contact_name
string
contact_number
string
status
enum<string>
Available options:
OPEN,
RESOLVED,
SNOOZED
chat_type
enum<string>
Available options:
INDIVIDUAL,
GROUP
unread_count
integer
is_manually_unread
boolean
priority
enum<integer>

0 = baixa, 1 = normal, 2 = alta, 3 = urgente.

Available options:
0,
1,
2,
3
archived_at
string<date-time> | null
assigned_agent_id
string<uuid> | null
phone_number
object
assigned_agent
object | null
last_message_at
string<date-time> | null
last_message
object | null
crm_person
object | null